Returns

What is the Return/Exchange Policy?

GLD accepts returns/exchanges within 14 days of the date your item was delivered. If you have additional questions please contact customer support via email support@thegldshop.com or via our customer support chat line.

Warranties are only honored with warranty cards. 

Holiday Return/Exchange Policy: During the holiday season, orders shipped and delivered between November 1, 2020, and December 25, 2020, can be returned up until January 14, 2021. In order to make a return, your returned items must be in perfect condition and will be subject to inspection. If the items do not pass inspection, our returns department can reject the return request.

SOLID GOLD:

Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. Please contact our customer support to receive the Authorization Form. Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached. 

ALL Earring sales are FINAL.

CUSTOMIZED JEWELRY:

There are NO returns/exchanges on GLD's Customized Necklaces. All of our Customized Necklaces are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. GLD will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defectsWarranty is voided on user damage issues (i.e: water damage, accidental breakage, etc.) There is a $59 USD repair fee if you encounter future problems, only on repairable items. On Custom Script Pendant (only), If you would like to make an exchange for a different chain length, there is a $49 USD handling fee. Once any of our custom piece goes into production, there can be NO cancellations.

WATCHES:

 All Alpha Era Watches come standard with a 1-Year warranty. A 2-Year warranty is available for purchase at the price of $99 USD*. For complete warranty information and repair fee, click here.


*Shipping paid on Returned Items is non-refundable.*

*GLD will reimburse or pay for return shipping only in the event that we have erred. For example: if GLD were to send you the incorrect piece of jewelry, or article of clothing.*

*BOGO orders refund request, the FREE Promo Item must be returned as well, otherwise we could reject the refund request*