Looking to return?

GLD accepts returns for items in unworn and brand-new condition within 14 days after receiving your order. To complete your return, you will need the order number zip code associated with the order.

How it works?

Submit the form to initiate a return

Send back your order through one of our trusted locations

Receive your refund or store credit within a matter of days

Return Policy

Time to return

We accept returns for items in brand new condition within 14 days after receipt.

What can you send

We accept returns on all of our non-custom, Gold Plated and Vermeil items.

Additional items

BOGO and any Free Promo items must be returned when requesting a Refund or Store Credit.

See full Refund Policy

Initiate a Warranty Return

Frequently Asked Questions

What should I do if my item is not eligible for a return?

You may encounter an error message if your item is not eligible for a standard return due to certain exclusions. Items classified as Custom, Solid Gold, Grillz, or outside our 14-day return policy are not eligible. If your item falls under these exclusions, you may consider utilizing our repair or warranty service instead. For more information, please click this link to proceed with a repair or warranty request. For specific return eligibility information, we recommend referring to the item's product page or contacting a customer service representative at support@thegldshop.com.

Do I have to pay for return shipping?

GLD provides FREE shipping labels for returns that are processed within 14 days of your order's delivery date. Once you complete your request, you'll receive a separate email confirmation containing the authorization form and/or your shipping label. If you don't see it in your inbox, please check your junk/spam folder. Please keep in mind that GLD is not responsible for lost or damaged packages if you choose to use a carrier other than the label provided by us. If you do use a different carrier, please provide a GLD customer service representative with the tracking number immediately.

What can I do if my item arrived damaged?

If your jewelry arrived damaged, please contact our customer support team immediately at support@thegldshop.com for further assistance.

Where can I go if I can't find an answer to my question?

If you have any further questions or need assistance with your return or exchange, please contact our customer service team at support@thegldshop.com.

Am I able to return a Solid Gold item?

Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. Please contact our customer support team at support@thegldshop.com for further assistance.

Am I able to return a Custom item?

There are NO returns on GLD's Customized Jewelry. All Customized Jewelry is guaranteed under our 30-Day Quality Guarantee. This policy entitles you to a free, one-time repair of your piece in the event that you experience any defects in craftsmanship or breakage due to manufacturing defects. This guarantee will be voided immediatelyin the event that user damage is detected (ie: water damage, accidental breakage, missing stones, etc.). Once the 30-day guarantee has expired, a $99 USD Repair Fee will be charged for all future repairable product issues. Please contact our customer support team at support@thegldshop.com for further assistance.