IN GLD WE TRUST

GLD Warranty

 

GLD’s warranty obligations are limited to the terms set forth below

 

Warranty Coverage 

(Jewelry)

GLD’s warrants all Gold Plated, Vermeil, and Solid Gold products against manufacturing defects in materials and workmanship under ordinary consumer use for the lifetime of the customer. This warranty covers manufacturing defects, not including damage caused by excessive wear or lack of care. During these warranty periods, if a defect arises in the product and it is deemed by GLD to be a manufacturers defect, follow the instructions for returning the product. GLD will, at its option, to the extent permitted by law, either (i) repair the product using new or refurbished parts, (ii) replace the product with a new product that is equivalent to the product that is to be replaced; or (iii) refund to you all or part of the purchase price of the product. GLD shall have no obligation to repair, replace, or refund until the defective product is returned to GLD. A replacement product assumes the remaining warranty of the original product. When a refund is given, the returned product becomes GLD’s property.  Solid Gold products are made to order and are not refundable. Please note that diamond pieces are excluded from the warranty as they are individually crafted and inspected for perfection. 

Obtaining Warranty Service

For specific instructions about how to obtain warranty service for your GLD product, or questions of whether your product is covered, please contact GLD’s customer service. GLD’s customer service may be reached

by:

Email: support@thegldshop.com

 

 

Exclusions and Limitations

This Limited Warranty applies only to solid gold and vermeil jewelry products manufactured by GLD. This Limited Warranty does not apply to damage caused by accident, abuse, misuse, misapplication, or use of non-GLD products. Do not expose your GLD products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to, liquid silver polish, pools, hot tubs, salt water, and spas. Do not sleep in the jewelry. Please refer to the cleaning and care instructions for additional information on caring for and protecting your GLD product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your GLD product.

THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, GLD SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF GLD CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. GLD IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. NO GLD RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.

Some States do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions and limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent that such rights cannot be disclaimed under applicable law, this Limited Warranty does not affect such rights.

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